Burn the Ships support

Need help with a redesign, installation, billing, or a data request?

Email go@burntheships.ai. Include your store domain and what you need help with. Do not send passwords, access tokens, or customer payment details.

Already installed?

Open Burn the Ships from your Shopify admin. Plan & setup shows your subscription, build progress, and storefront connection. Use the feedback box on a redesign to request changes.

Billing and cancellation

Manage your plan through Shopify from Plan & setup. Shopify shows the applicable trial, discount, next charge, and cancellation terms before you approve a change. You can uninstall from Shopify Settings → Apps and sales channels.

Design requests

Builds can wait for the build service or a quality review. A queued request stays saved when you close the app. A preview must be reviewed before you launch a test.